Handle is the coordination layer between your property manager, your vendor network and every tenant service request. Vendors vetted. COIs maintained. SLAs tracked. Fee integrated into CAM at renewal.
service@handleproservices.com · Runs alongside your existing PM. Fee is CAM recoverable.
NAA data shows vendor coordination is the single largest operational time sink after tenant communications. (NAA 2026)
A one-point tenant satisfaction improvement, based on MIT analysis of 104,586 Kingsley survey responses across 2,906 U.S. office buildings. (MIT/RERI 2024)
Before structured vendor credentialing, typical commercial portfolios operate with more than half of vendors carrying active compliance gaps. (Jones 2024)
58 percent of commercial property management professionals say tenant issue management is the most time-consuming part of their day. 38 percent say the same about vendor management. Together that is a majority of the working week spent on coordination that nobody is paying for separately and nobody is measuring. Tenants submit requests through email, text or an app that the PM team has to manually triage. Vendors get dispatched without insurance verification. Work orders close without documentation. Repeat issues do not get flagged until a tenant complains at renewal.
Software alone does not fix this. Building Engines, Yardi, Angus, HqO and VTS route requests through a prettier interface, but the coordination work still lands on the PM team. COI compliance still has to be chased manually. Vendor performance still lives in someone's head. Handle is not a portal, it is a managed layer. A vetted vendor network, a trained coordination team and documented SLAs replace the phone calls, the email chains and the spreadsheets.
Email, phone, text or portal route into the Handle queue. Our team triages, prioritizes against documented SLAs and dispatches.
Every vendor on the Handle network carries verified insurance at the owner's required limits. No dispatch goes out without compliance.
P1 to P4 response times are tracked per request. Tenants receive proactive status updates. Work is photographed, documented and closed with a reason code.
Vendor performance, spend by category, SLA compliance and repeat-issue flags go into a single report. Recurring items route into Handle Project Management.
Class A and B multi-tenant assets where CAM recovery and retention are economics.
100+ unit properties where coordination is eating leasing and resident services bandwidth.
Ground-floor retail and residential where service requests span trades and tenant types.
Where vendor dispatch and service desk workflow need to integrate with guest experience.
Boards that want a real service desk instead of a volunteer managing work orders through email.
Handle runs alongside your existing property manager. We do not replace the PM relationship. We replace the vendor coordination overhead on their desk.
No. Your PM stays in the leasing, resident or tenant relationship and rent collection role. Handle absorbs the vendor dispatch, COI tracking, service request queue and reporting layer that otherwise sits on the PM's desk.
Our Service Management fee is a monthly platform fee per property plus a contingency on documented monitoring savings. Because the fee is a structured service delivered on behalf of the asset, the expense can be integrated into CAM at new leases and renewals the same way property management and administrative fees already are. IREM 2023 data shows admin plus management fees already average $2.13 per square foot in office buildings, so the structure is a known CAM category.
Preferred vendors that the owner already uses can be onboarded to the Handle network as long as they meet the insurance and compliance standard. Handle adds dispatch automation and SLA tracking to existing relationships where it makes sense.
Handle operates on the four-tier FM SLA framework. P1 critical life-safety items are 30 minutes to response. P2 high-impact items are 2 hours. P3 medium 8 hours. P4 low 24 hours. Every tenant request gets tagged and tracked against the SLA.
Vendor performance data from Service Management feeds sourcing decisions across Expense Audit, Contract Intelligence and Project Management. COI records do not have to be re-collected. Recurring repair issues that signal deferred capital route automatically to Project Management. All four products share one vendor network and one compliance standard.
Book a 15-minute call and we will walk through your current tenant service workflow, identify the coordination overhead and confirm the CAM structure for your property type.